Frequently Asked Questions
Purchases in our e-shop
I do not want to pay postage, is it possible to pick up the ordered goods personally?
Yes, personal collection is available from Monday to Friday between 08:00 and 16:30 at the address: Čsl. armády 702, 25301 Hostivice - Czech Republic.
How do I know whether my order was accepted?
Click on "Information about your order".
When can I expect the goods when I buy through e-shop ?
Delivery time is between 1 and 90 days depending on the type and quantity of the ordered goods. Our staff will inform you about the expected dispatch date immediately after receiving your order.
How will my order be delivered?
You can select the method of delivery (personal pick-up, parcel service DPD, Czech Post, individual transport) when finishing your purchase in our e-shop.
It is possible to pay by credit card?
No, we do not accept credit cards.
Do you have all the goods shown on your website in stock?
We usually have most of the products in stock, but it can occasionally happen that you have to wait for the ordered goods. In this case we will inform you about the expected delivery time.
Where can I make a claim about the goods bought through e-shop?
Complaints can be made at the headquarter of our company: Čsl. armády 702, 25301 Hostivice - Czech Republic.